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FAQ Management

FAQ (Frequently Asked Questions) Management allows you to create and manage a collection of common questions and answers that help customers find information quickly without contacting support.

Why Use FAQs?
  • Reduce support workload by answering common questions
  • Improve customer experience with self-service help
  • Provide instant answers 24/7
  • Build trust by addressing concerns proactively
  • Improve SEO with relevant content

FAQ Dashboard​

FAQ List

The FAQ dashboard displays all created FAQs with their questions, answers, and status.

Table Information:

  • Question: The FAQ question text
  • Answer: Brief preview of the answer
  • Status: Active (visible on website) or Inactive (hidden)
  • Created Date: When the FAQ was added
  • Actions: Quick action buttons

Adding a New FAQ​

Step 1: Click "Add FAQ"​

Click the "Add FAQ" button located on the right side of the dashboard.

Step 2: Fill FAQ Form​

Add FAQ

A form will appear with the following fields:

1. Question​

  • Enter the frequently asked question
  • Tips:
    • Write questions as customers would ask them
    • Keep questions clear and concise
    • Use natural language
    • Start with question words (What, How, When, Why, Can)

Examples:

  • "How do I track my order?"
  • "What is your return policy?"
  • "Do you ship internationally?"
  • "How long does delivery take?"

2. Answer​

  • Provide a clear, helpful answer to the question
  • Tips:
    • Be specific and detailed
    • Use simple language
    • Include step-by-step instructions if needed
    • Add links to relevant pages
    • Keep answers concise but complete

Example Answer:

You can track your order by:
1. Logging into your account
2. Going to "My Orders"
3. Clicking on the order number
4. Viewing the tracking information

You will also receive tracking updates via email.

3. Status​

  • Active: FAQ is visible on the website
  • Inactive: FAQ is hidden from customers

When to use Inactive:

  • Preparing FAQs for future publication
  • Temporarily hiding outdated information
  • Testing new FAQ content