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Help Desk

Groups​

Help Desk Groups

Help desk community groups can be managed from here. New groups can be created with a name, description, optional image, and a privacy setting — a private group requires approval before users can join. Existing groups can be edited, deleted, activated or deactivated, and reordered.

Group Requests​

Group Requests List

Displays pending join requests from users for private groups. Each request can be approved or rejected. Approved users gain access to view the group's conversations and post questions.

Group Request Details

Questions​

Question List

Allows the admin to view all questions posted by users across all groups. The admin can edit or delete any question.

Question Details

Replies​

Replies List

Admins can view other users' replies within question threads, as well as add their own replies.

Reply Details

Report Reasons​

Report Reasons

Admin can create and manage dynamic report reasons for Helpdesk and Course Discussions. These reasons will be available for users when reporting content. Admin can also edit or delete report reasons at any time.

Reported Content​

Reported Content

Admin can view and manage reported content from here. Users can report questions, replies, and group posts for various reasons. The admin can review the reported content along with the reason and reporter information, and take appropriate action such as deleting the content or banning the user.